Operation Manager – Sales (Policybazaar.com)

Job Detail

We have an Urgent Opening for Operation Manager- Sales for PolicyBazaar.com.

Please find the Job Description Below.

Roles & Responsibilities: –

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Establish & Manage Relationships / Engagement with the Clients.
Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
Managing day to day Sales targets (B2C Sales)
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the corporate policy rules to be adhered to
To monitor and document the work schedule of staff and absences.
Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
Ensure that all audit-related issues are brought to a close
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
The hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
To ensure that all internal customer queries are followed up.

Essential Skills / Expertise required:-

Action-Oriented, Integrity and Trust, Perseverance
Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
Managing & measuring work
Ability to handle sales pressure
Very good finance and accounting skills
Problem solving, analytical bent of mind
Excellent verbal and written communications skills
Strong external and management reporting skills

Desired Skills:

Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
Insurance (Health/Life/Travel) Sales
Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
Ability to communicate and resolve issues that affect Performance Criteria
Ability to share operational improvement and take action with other teams
Ability to manage projects to improve employee performance
Ability to handle escalations from employees on their team
Ability to escalate issues to their supervisor or other internal departments
Ability to lead employees on their team to performance of the Performance Criteria
Demonstrated language fluency in English

Education:-

Graduate in any discipline.

Job Location:- Gurgaon

Shift:- Day Shift

Salary: Up to 14 LPA ( Negotiable)

Please contact for Interview at Given Details.

Name: Shubham Gupta

Contact: 8588881626

Email: hr@futureheights.co.in

Thanks

Shubham Gupta