Position Title: Sr. Software Engineer – Level 3

Job location: Gurgaon

Desired Skills:

• Good Listening, Verbal and written communicative skills.
• Should hold a Master’s Degree like MCA, MTECH, MSC(IT)
• Technical Training, IT and experience in TFS would be an added advantage.
• Proficient with Microsoft Office tools.
• Self-starter and able to complete tasks with little supervision.
• Detailed orientated with strong organizational skills
• 5+ years of hands-on experience in C#, MVC, jQuery, AI, AWS, AZURE, Cloud services, WCF/REST, AngularJS, EF Model, JavaScript, Telephony Development Experience with Avaya, TCP/IP Protocols, PBX Protocols, IIS
• Ability to deliver time critical task with his/her pro-activeness to be an inspiration to other.
• Thrive as a senior resource in a fast-paced, high energy, change-oriented environment.
• Passionate enough to learn and contribute based on work time zone which is a key.
• Ready to handle any 24X7 ask from the organization.
• Willing to gel with the team and share knowledge with other team members to maintain knowledge transparency.

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

• Participate in the initial kick-off calls and add value to whole process to ensure that all required inputs are gathered and help the team with expertise to set-up and take it forward as per business requirements. Need to ensure that completed documents (TPQ-36/Scripting docs) is acquired from PM/TAM/BA.
• Review the requirement’s/documents and decide on development plan of action.
• Should be able to Coordinate between other teams and ensure on timely delivery of task.
• Work with the flow of the build and is welcome to suggest new idea/approach.
• Help team members in defining the validations to ensure data integrities.
• Make sure that all internal development, delivery and client specific standards are met.
• Should be capable to foresee failure path and critical points related to delivery and overall call flow cycle.
• Must be an expert in problem discovery and resolution. Since we have time-bound projects.
• Handling emails and Service Desk queue at regular intervals and provide prompt responses.

• Any type of enhancements to existing tools or issues to be addressed on own or with minimal intervention.
• Capable to write code with generic simplified algorithms for any new build or enhancement.
• Experience in C#, MVC, jQuery, WCF/REST, AngularJS, JavaScript, SQL, Telephony Development Experience with Avaya, TCP/IP Protocols, PBX Protocols and IIS development.
• Respond to emails with full understanding on urgency.
• He/She will be monitoring all types of alerts in system to ensure proper requirements have been addressed or all corrective actions have been addressed based on client’s SLA’s.
• On need basis will work with DP Team/DBA/Change Management /Leads/Telecom during office hours for any unexpected or urgent issues or show-stopper.
• Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.

Package: UP to 9 LPA

Please contact for Interview at given details.

Shubham: 8588881626

Email: hr@futureheights.co.in

Thanks

Shubham